PRIVACY POLICY
INTRODUCTION
The protection of your personal data is important to Duna Comporta.
When processing your personal data we follow the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality and accountability.
The processing of personal data includes, in particular, the registration, collection, consultation, use, adaptation, alteration, storage and destruction of data.
Duna Comporta will not process personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, nor will it process genetic data, biometric data to unequivocally identify a person, data relating to health or data relating to the holder’s sex life or sexual orientation.
Our commitment is to guarantee your privacy and the security of our clients’ data
Through this Privacy Policy, Duna Comporta informs you that the personal data of its customers will be treated in the following terms:
- PERSONAL DATA COLLECTION
a) We collect personal data that our customers provide to us when they register on our website, make a purchase, or contact us.
This data may include name, address, e-mail address, telephone number, VAT number and payment information.
b) We automatically collect information about our customers’ browsing on our website, such as IP address, browser type, pages visited and time spent on each page.
2. RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA
The Data Controller is Bárbara Ravagniagni, legal representative of Duna Comporta, with the email address duna.comporta@gmail.com.
3. PURPOSES OF PROCESSING PERSONAL DATA
The processing of personal data allows us, among other purposes, to develop and directly market our products, which we believe to be the most suitable for each Client’s profile and needs.
More specifically, we will process your personal data for the following purposes:
a) Sending newsletters, promotions, and other relevant information, as well as communications related to our activity and products. The legal basis for this processing is our legitimate interest in keeping you informed about our products, for which we request your express, explicit, and informed consent. Without such consent, we will be unable to send you commercial communications related to our activity.
You may opt out of receiving such communications at any time.
b) Responding to requests and/or orders, clarification requests or complaints, or providing customer support.
The legal basis for processing your data in this context is our legitimate interest in offering you a personalized and high-quality service, managing complaints, and, if applicable, carrying out the necessary pre-contractual steps at your request.
c) Sending updates regarding your order status.
d) Using browsing data to better understand user behavior and improve our website and services.
e) For billing and administrative management, we process your personal data based on the performance of a contract and compliance with legal obligations.
f) For any situations not covered by the purposes listed above, we will require your express, specific, and informed consent.
Duna Comporta may not use personal data for purposes that are not compatible with the original purpose of collection.
4. SHARING AND DISCLOSURE OF PERSONAL DATA
Duna Comporta will not communicate your personal data to third parties, except when necessary for the processing of your order, namely to carriers or if required to do so by law.
Duna Comporta will not share any personal data with third parties, with the exception of computer operators who operate our website, always ensuring that these entities agree to keep this data confidential.
Duna Comporta may hire external service providers, who act as subcontractors, to provide services in different areas (e.g. communications services, parcel delivery).
In this regard, Duna Comporta follows strict criteria when selecting service providers in order to comply with its data protection obligations, undertaking to sign a data processing agreement with them, which includes, among others, the following obligations: to apply appropriate technical and organizational measures; to process personal data for the agreed purposes and to delete or return personal data to Duna Comporta upon completion of the services.
5. HOW LONG PERSONAL DATA IS KEPT
Duna Comporta will make reasonable efforts to ensure that it retains personal data only for as long as is necessary for the purpose for which it was collected, or as required under any contract or applicable law, or until such time as the data subject requests its erasure.
The period for which we keep your personal data may vary depending on the purpose for which it was processed. We will therefore keep your personal data for the following periods:
- Sending commercial communications related to our activity: until you exercise your right to object or revoke your consent, whichever is applicable.
- Responding to requests, orders, requests for clarification or complaints: until such time as the personal data is no longer necessary to fulfill these purposes.
- Invoicing and administrative management: for a period of 10 years.
In the event that personal data is used for several purposes which require us to keep it for different periods, we will apply the longest period.
6. RIGHTS OF THE HOLDER OF PERSONAL DATA
- Access: You can obtain information on whether we are processing your personal data, as well as consult your personal data included in the files of this entity.
- Rectification: You can change your personal data if it is incorrect or complete any incomplete data.
- Erasure: You can request the erasure of your personal data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
- Opposition: where possible, you can request that your personal data is no longer processed. Duna Comporta will stop processing your personal data, except where there are legitimate reasons or for the declaration, exercise or defense of rights in an administrative, judicial or extrajudicial process.
- Limitation of processing: You may request the limitation of the processing of your personal data in the following situations:
(a) when you object to the accuracy of your personal data;
(b) when the processing is unlawful and the data subject has objected to it and requested the restriction of the use of personal data;
(c) when Duna Comporta no longer needs to process your personal data, but needs it for the exercise or defense of rights in an administrative, judicial or extrajudicial proceeding;
(d) when you have objected to the processing of your personal data for the fulfillment of an obligation in the public interest or for the satisfaction of a legitimate interest, as long as this legitimate reason for processing prevails over your reason.
Portability: In certain situations you will have the right to receive, in a structured, commonly used and automatically readable format, the personal data you have provided us with and those obtained from your relationship with Duna Comporta, as well as to transmit them to another entity.
To exercise your rights, please contact us using the information provided in the “contact” section.
If you have any questions or would like to exercise these rights, you can send an e-mail to duna.comporta@gmail.com. To exercise your rights, if necessary, you should attach a copy of your ID card or other document proving your identity. You should also indicate the right you wish to exercise. Exercising your rights is free of charge, unless the request is manifestly unfounded, excessive or repeated.
7. DATA SECURITY
Duna Comporta is committed to guaranteeing the protection of the security of the personal data made available to it, and has approved and implemented measures in this regard.
Duna Comporta guarantees that your personal data is secure and is processed in complete privacy. To this end, it has the appropriate technical and organizational conditions to guarantee the security of personal data against unauthorized access, alteration, disclosure or destruction of data
In this way, the personal data collected is processed by computer and in strict compliance with the legislation on the protection of personal data, being stored in specific databases created for this purpose and, under no circumstances, will the data collected be used for any purpose other than the intended one
We will only transfer the data collected in encrypted form and store highly confidential data by:
Protection of information technology systems through firewalls in order to prevent unauthorized access to your personal data and permanent monitoring of access to information technology systems in order to prevent, detect and prevent the misuse of your personal data.
8. COOKIE POLICY
The web pages of the Duna Comporta.pt website use cookies. Cookies are text files that are stored on a computer system via an Internet browser.
Many websites and Internet servers use cookies. Many cookies contain a cookie ID, which is a unique identifier for the cookie. It consists of a string (i.e. a set of characters) that websites and servers can assign to the specific web browser in which the cookie is stored. This allows the websites and Internet servers visited to differentiate the individual browser of the data subject from other Internet browsers containing other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.
Through a cookie, the information and offers on our website can be optimized with the user in mind by remembering their preferences and previous visits. Cookies allow us, as mentioned above, to recognize the users of our website. The purpose of this recognition is to make it easier for users to navigate our website. The user of the website that uses cookies, for example, does not need to enter access data each time the website is accessed, because this is assumed by the website, and the cookie is stored on the user’s computer system.
The data subject may at any time prevent the setting of cookies on our website by means of a corresponding setting of the Internet browser used and thus permanently deny the setting of cookies or deactivate cookies via the settings of their browser, whereby this may affect the functionality of our website. In addition, cookies that have already been set can be deleted at any time via an Internet browser or other software programs. This is possible in all Internet browsers. If the data subject disables the setting of cookies in the Internet browser used, not all features of our website may be fully usable.
9. CHANGES TO THE PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page and the date of the last update will be published at the top of the page.
10. DATA OF THE DATA CONTROLLER:
Identification: Duna Comporta
Tax Identification Number: 257789537
Registered office: Avenida São Francisco Xavier, lote 5, 2°L, 2900-616 Setúbal
Email: duna.comporta@gmail.com
Telephone contact: +351 969 155 537
Data Protection Officer contacts: Bárbara Ravagniani
Email: duna.comporta @gmail.com
Address: Avenida São Francisco Xavier, lote 5, 2°L, 2900-616 Setúbal
11. SUPERVISORY AUTHORITY
The supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD), at Av. D. Carlos I, 134 – 1.º 1200-651 Lisboa, e-mail: geral@cnpd.pt, tel: +351 213928400.
If you believe that Duna Comporta has not processed your personal data in accordance with the applicable legislation, you can submit a complaint to the competent supervisory authority at www.cnpd.pt.
